01603 850131

FREE UK DELIVERY IF ORDER OVER £30

THE UK’s FAVOURITE SWEET PICK ‘N’ MIX SITE!

Frequently Asked Questions

Our most popular questions, all here to help you find your answer quicker. – (Updated 12/03/2022)

Orders

When your order is dispatched, if you have chosen a tracked or express service, you will be sent your tracking link and code via e-mail when the order is dispatched. 

If your order hasn’t been dispatched, you can cancel or change your order. Please contact us via e-mail or our live chat facility for this to happen. 

If the order has been packed and labelled for dispatch, we are unfortunately unable to offer this. You would need to follow our returns information if this is the case. 

We are able to offer a choice of payment options

  • Credit / Debit Card
  • Klarna
  • LayBuy
  • ClearPay
  • Moona 
  • Apple Pay / Samsung Pay
  • SumUp (Events)

Delivery Information

We currently offer 3 choices of delivery methods.

  • Super Saver – £3.99  (FREE If £30+)
  • Tracked Delivery – £5.99  (FREE If £50+)
  • DHL Express – £6.99  (FREE If £75+)

Spend £30 – £49.99 (FREE SUPER SAVER DELIVERY)

Spend £50 – £69.99 (FREE TRACKED DELIVERY)

Spend £70+ (FREE DHL EXPRESS DELIVERY)

As of 12/03/2022, orders are being dispatched within 48 to 72 working hours. 

Slight delays due to staff illnesses. 

Returns

You can find our full and up to date on our  returns information page.

You can find our full and up to date on our  returns information page.

If we have informed you that we are issuing a refund, please note that refunds can take up to 7 working days to appear via your original payment method. 

If you are returning an order or item(s), once we have received these back to our unit with our authorisation number, we will e-mail you to confirm this has arrived back with us and the next steps. 

Subcriptions

Our subscription service is launching in April 2022!

Each month, we will send you a pouch or box of our newest sweeties in your choice of sweet types and sizes. 

We will also create new product boxes & exclusive product subscription boxes so you can be the first to try the latest and newest sweets, treats and snacks! 

Keep an eye on our socials for more info soon!

Our subscription service is launching in April 2022!

You will be able to downgrade or upgrade your subscription via your account dashboard. 

Our subscription service is launching in April 2022!

You will be able to stop or cancel your subscription via your account dashboard. 

Company Information

You can find all of our contain details via our contact us page. 

Yes! We do indeed! 

We are currently on:

  • Facebook
  • Instagram
  • TikTok
  • Pinterest

We certainly do! If you would like to find out more about advertising our products, please visit our Affiliate Scheme page. 

We are always looking for more stockists of our Sweet Boxes, Bags & Pouches! Drop us an e-mail at [email protected] to register your interest. 

We are partnered with Ecologi. For every order made with us, we will plant a tree to help our planet! We also plant a tree for every sweet box & sweet pouch sold also. 

View our progress here.

Advice

All the allergen information is displayed via our individual products pages. Any allergens will also be written on our labels. 

We currently handle products that have nuts & gluten present in our environment.

We take allergens very seriously and we are trained in allergen awareness via the UK Food Standards Authority.

We also wash our hands, sanitise work stations and wear PPE to ensure we minimise the risk of any allergen mixing. 

We are able to help you with party / wedding / occasion sweet planning.

For more information on this, simply contact us and we will be glad to help you. :)

From August 2022, we will be creating  buying guides and gift wrapping services for making giving the gift of sweets as stress-less and hassle-free as possible.

If you would like your order to be gift wrapped, we can organise this for you. We use premium quality wrapping paper, washi tape, coloured  shredded tissue paper & ribbon. We also add a gift message for you too! 

There is a service charge of £5.00 for this premium service. 

Chat To Us

Our Live Chat Service Is Available:
Mon to Fri: 9:30am until 5:00pm

Social Media

We're on Facebook, Instagram & TikTok!
FB / Insta: @SweetTasticUK
TikTok: SweetTasticUK.co.uk

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